FAQ

ANSWERS TO YOUR QUESTIONS

Find answers to the most common questions about pricing, cleaning services, and bookings.

General

What services does Pure Flow Clean offer?

We provide professional carpet cleaning, rug cleaning, tile & grout cleaning, upholstery cleaning, pet stain & odor removal, and more throughout Utah County.

What makes your cleaning process different?

Our residue-free cleaning uses machine scrubbing, deep soil removal, and a soft water rinse to leave carpets cleaner and longer-lasting than typical cleanings.

How long has Pure Flow Clean been in business?

We’ve been serving homes and businesses in Uah with quality cleaning services since 1985.

Do you clean both residential & commerical spaces?

Yes. We service homes, apartments, offices, and commercial properties with tailored solutions for each space.

How do you price commerical jobs?

We charge $0.20 per square foot. Feel free to call for an exact estimate.

Are your cleaning solutions safe for children & pets?

Yes — everything we bring is non-toxic and safe for kids and pets.

How do you handle tough stains?

We pre-treat stains, agitate them with specialized tools, and use advanced extraction to improve the chances of removal, though results can vary depending on the stain type and age.

Will professional cleaning improve indoor air quality?

Yes. Removing deep-embedded dirt, allergens, and pet dander can improve air quality compared to regular vacuuming alone.

Cleaning & Equipment

What cleaning method do you use?

We use professional hot water extraction with machine scrubbing and a soft water rinse, leaving zero residue and delivering deeper cleaning than basic methods.

Do you move furniture before cleaning?

We move lightweight items like chairs and small tables. Fragile, heavy, or large items should be moved beforehand.

What should I do before my appointment?

Please vacuum lightly and remove small items or breakables from the floors to help us start efficiently.

How long will it take to clean my floors?

Time varies based on the service and size of the area, but most residential jobs fall within a couple of hours. Exact times are confirmed at booking.

How long will it take for carpets or upholstery to dry?

Drying depends on humidity, carpet thickness, and airflow but generally takes several hours.

Do you clean tile & grout?

Yes. Our tile & grout service uses professional products and tools to remove deep-down dirt and brighten grout lines.

Can you remove pet stains & odors?

Yes. We use specialized treatments and inspection protocols to eliminate pet stains and neutralize odors at the source.

Are protective treatments or add-ons offered?

Yes, we can apply stain protection to carpets and upholstery to help resist future soil and spills.

Booking & Policies

How do I schedule an appointment?

You can call, email, or submit a request for a free quote through our website.

Do you provide free estimates?

Yes. We offer upfront pricing so you know the cost before service begins.

How far in advance should I book?

We recommend booking as early as possible to secure your preferred date. Same-day availability depends on our schedule.

What is your cancellation policy?

Please notify us ahead of time if you need to reschedule or cancel. Specific terms are provided at booking.

Do I need to be home during the cleaning?

We recommend someone be present at the start to review the job details, though access arrangements can be made.

What forms of payment do you accept?

We accept major credit and debit cards, with payment typically due once the job is completed.

What happens if I'm not satisfied with the work?

We stand behind our services. If something isn’t right, contact us and we’ll address it.

Are there any service guarantees?

Yes. We aim for your complete satisfaction and will work with you if expectations aren’t met.